Complaints Policy

Effective date: 17 June 2025

At SKY Social Work, we are committed to providing a high-quality service. If something goes wrong, we welcome your feedback and the opportunity to make things right.

How to Make a Complaint

You can contact us by email at hello@skysocialwork.co.uk
Please include:

• Your full name

• A description of the complaint

• Any relevant dates or communication

What Happens Next?

• We will acknowledge your complaint within 5 working days

• We aim to respond with a resolution or next steps within 20 working days

If you are not satisfied with our response, and your concern relates to a registered social worker, you may contact Social Work England: https://www.socialworkengland.org.uk